Terms of Use
Effective Date: July 30, 2026
Welcome to Chronically Advocating (“Chronically Advocating,” “we,” “our,” or “us”). These Terms of Use (“Terms”) govern your access to and use of our website located at https://chronicallyadvocating.com, including all content, resources, educational materials, digital products, tools, services, forms, scheduling systems, and other features made available through the website (collectively, the “Website”).
By accessing or using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you should discontinue use of the Website immediately.
1. Eligibility
You must be at least eighteen (18) years of age or have the permission of a parent or legal guardian to use this Website.
By using this Website, you represent that you have the legal capacity to enter into these Terms.
2. Description of Services
Chronically Advocating provides independent patient advocacy services, healthcare navigation support, educational resources, speaking services, digital products, online tools, and related services intended to help patients, caregivers, and families better understand and navigate the healthcare system.
Our Website may include:
- Educational articles and blog content
- Downloadable resources
- Digital products
- Online courses
- Membership communities
- AI-powered educational tools
- Provider and healthcare navigation resources
- Speaking information
- Scheduling tools
- Contact forms
- Healthcare pricing tools
- Other products and services we may offer in the future
Not every service is available at all times.
3. Educational Purposes Only
All information provided on this Website is intended solely for educational and informational purposes.
Nothing on this Website should be interpreted as:
- Medical advice
- Diagnosis
- Treatment recommendations
- Legal advice
- Insurance advice
- Financial advice
- Tax advice
Information presented on this Website should never replace advice from your physician, attorney, insurance professional, or other qualified professional familiar with your individual circumstances.
4. Independent Patient Advocacy
Chronically Advocating is an independent patient advocacy practice.
Unless specifically stated otherwise, we are not:
- Physicians
- Nurses
- Hospitals
- Healthcare providers
- Attorneys
- Insurance companies
- Insurance brokers
- Government agencies
We are not employed by healthcare providers or insurance companies and do not make medical decisions on behalf of patients.
5. No Professional Relationship Created
Viewing this Website, sending us an email, completing a contact form, scheduling a discovery call, downloading resources, or using any educational materials does not create:
- An advocate-client relationship
- A physician-patient relationship
- An attorney-client relationship
- Any fiduciary relationship
A professional service relationship is established only when an individual purchases or enters into a specific service offered by Chronically Advocating and agrees to the terms applicable to that service. Ongoing patient advocacy services require execution of the applicable Advocacy Services Agreement and completion of all required onboarding requirements.
6. No Emergency Services
Chronically Advocating does not provide emergency services.
If you believe you are experiencing a medical emergency, call 911 immediately or seek care at your nearest emergency department.
Do not rely on email, contact forms, voicemail, or website messaging for urgent or emergency medical situations.
7. Healthcare Outcomes
While we strive to provide accurate information and effective advocacy, we cannot guarantee any particular outcome.
We do not guarantee:
- Insurance approval
- Successful appeals
- Prior authorization approval
- Disability approval
- Provider acceptance
- Appointment availability
- Clinical outcomes
- Medical diagnoses
- Treatment recommendations
- Resolution of disputes with healthcare providers or insurers
Healthcare decisions remain the responsibility of the patient and their healthcare professionals.
8. Digital Products, Courses, Memberships, and AI Tools
The Website may offer educational products including digital downloads, online courses, membership communities, templates, AI-powered educational tools, and other digital resources.
These materials are intended solely for your personal, non-commercial use unless expressly authorized in writing.
You may not:
- Copy
- Reproduce
- Resell
- Redistribute
- Share access
- Upload to file-sharing services
- Republish
- Modify for resale
- Create derivative commercial works
without our prior written permission.
Any AI-generated content provided through our Website is educational in nature and should not be relied upon as medical, legal, insurance, or financial advice.
9. Hospital Price Transparency Tool
The Hospital Price Transparency Tool is provided solely as an educational resource to assist users in reviewing pricing information published by hospitals.
Pricing information originates from third-party hospital data.
Chronically Advocating:
- does not create the pricing data;
- does not guarantee its accuracy, completeness, or availability;
- does not guarantee that displayed pricing reflects the amount a patient will ultimately owe.
Actual patient responsibility depends upon numerous factors including insurance coverage, deductibles, coinsurance, negotiated contracts, medical necessity, coding, and services actually performed.
Users should verify pricing directly with the applicable hospital and their health insurance plan before making healthcare decisions.
10. Purchases, Payments, and Refunds
Certain services and products require payment.
Payments may be processed through third-party payment processors.
Unless otherwise stated in a written agreement:
- All purchases are final.
- No refunds will be issued.
- Purchased advocacy hours expire six (6) months from the original purchase date unless otherwise specified in a written agreement signed by both parties.
- Unused advocacy hours remaining after six months are forfeited.
- Prices may change without prior notice.
Separate client agreements may contain additional payment provisions that govern purchased advocacy services.
11. Scheduling and Client Services
Scheduling a consultation, discovery call, or advocacy appointment through our Website does not guarantee ongoing advocacy services.
We reserve the right to decline services when appropriate.
Certain paid services may be governed by separate service-specific terms or agreements. By purchasing or booking a service, you may be required to review and agree to the terms applicable to that service.
Ongoing patient advocacy services are governed by our separate Advocacy Services Agreement.
12. User Submissions
You may voluntarily submit information including:
- Contact forms
- Intake forms
- Uploaded documents
- Emails
- Feedback
- Appointment requests
You retain ownership of the information you submit.
By submitting information through the Website, you grant us permission to use that information as reasonably necessary to communicate with you, respond to inquiries, evaluate services, provide requested services, and otherwise operate our business in accordance with our Privacy Policy.
13. Accounts
Certain portions of the Website may require an account.
You are responsible for maintaining the confidentiality of your login credentials and all activity occurring under your account.
You agree to notify us promptly if you believe your account has been compromised.
14. Intellectual Property
All Website content is owned by Chronically Advocating unless otherwise indicated.
This includes, but is not limited to:
- Text
- Graphics
- Logos
- Branding
- Videos
- Educational materials
- Blog articles
- Worksheets
- Checklists
- Templates
- Frameworks
- Methodologies
- Training materials
- Downloadable resources
- Course materials
- AI prompts
- Software
- Website design
No ownership rights are transferred through your use of the Website.
15. Acceptable Use
You agree not to:
- violate any applicable law;
- interfere with Website operations;
- introduce malicious software;
- attempt unauthorized access;
- impersonate another person;
- harvest or scrape Website content;
- copy or redistribute proprietary materials;
- misuse AI tools or educational resources;
- use the Website for unlawful purposes.
We reserve the right to suspend or terminate access for violations of these Terms.
16. Third-Party Services
Our Website may contain links to or integrate with third-party services, including scheduling platforms, payment processors, membership platforms, AI providers, analytics providers, video hosting services, embedded content, and other third-party applications.
We are not responsible for the content, policies, security, or practices of third-party services.
Your use of third-party services is governed by their respective terms and privacy policies.
17. Accessibility
Chronically Advocating is committed to improving accessibility for all Website users.
If you experience difficulty accessing any portion of this Website, please contact us so we can make reasonable efforts to provide the requested information in an accessible format.
18. Privacy
Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
19. Disclaimer of Warranties
The Website and all content are provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, whether express or implied.
To the fullest extent permitted by law, Chronically Advocating disclaims all warranties including merchantability, fitness for a particular purpose, title, accuracy, availability, and non-infringement.
We do not warrant that the Website will operate uninterrupted or be free of errors, viruses, or other harmful components.
20. Limitation of Liability
To the fullest extent permitted by applicable law, Chronically Advocating shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to the use of the Website or any information provided through it.
Our total liability arising from use of the Website shall not exceed the amount, if any, paid directly to us for the specific Website product or service giving rise to the claim.
Nothing in these Terms limits liability where such limitation is prohibited by applicable law.
21. Indemnification
You agree to indemnify, defend, and hold harmless Chronically Advocating, its owner, employees, contractors, representatives, successors, and affiliates from any claims, damages, liabilities, losses, costs, or expenses arising from your violation of these Terms or misuse of the Website.
22. Termination
We reserve the right to suspend or terminate access to the Website or any portion of the Website at any time, with or without notice, if we reasonably believe these Terms have been violated or for any other lawful reason.
23. Changes to These Terms
We may revise these Terms from time to time.
Updated versions will be posted on this Website with a revised effective date.
Your continued use of the Website following any changes constitutes acceptance of the revised Terms.
24. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.
Any legal action arising out of these Terms shall be brought exclusively in the state or federal courts located within the State of California, and you consent to the jurisdiction of those courts.
25. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
26. Entire Agreement
These Terms, together with our Privacy Policy and any written agreements applicable to specific services, constitute the entire agreement regarding your use of the Website.
27. Contact Information
If you have questions regarding these Terms of Use, please contact:
Chronically Advocating
Email: [email protected]
Website: https://chronicallyadvocating.com