Privacy Policy
Last Updated: August 12, 2026
Chronically Advocating (“Chronically Advocating,” “we,” “us,” or “our”) respects the privacy of individuals who visit our website, inquire about our services, purchase products or services, or receive patient advocacy and related services from us.
This Privacy Policy explains the types of personal information we may collect, how we use and disclose that information, and the choices that may be available to you.
This Privacy Policy applies to information collected through https://chronicallyadvocating.com, communications with Chronically Advocating, and our provision and administration of services.
1. Information We Collect
The information we collect depends on how you interact with Chronically Advocating and the services you request.
Contact and Identifying Information
We may collect information such as:
- Name
- Mailing address
- Email address
- Telephone number
- Date of birth when needed for services
- Contact information for caregivers, guarantors, authorized representatives, or other individuals involved in your services
Health and Medical Information
When necessary to provide patient advocacy or healthcare navigation services, we may receive sensitive health information, including:
- Medical history
- Diagnoses
- Symptoms
- Medications
- Laboratory and imaging information
- Medical records
- Clinical notes
- Treatment history
- Healthcare provider information
- Appointment information
- Disability-related information
- Genetic or other sensitive health information
- Information you provide regarding your healthcare needs, priorities, and experiences
Health Insurance and Benefits Information
We may collect or receive information related to:
- Health insurance coverage
- Insurance plans
- Member or policy identification information
- Claims
- Prior authorizations
- Denials and appeals
- Benefits and coverage
- Referrals and authorizations
- Employer-sponsored benefits
- Medicare, Medicaid, TRICARE, VA, or other healthcare programs when relevant to the services requested
Financial and Payment Information
We may collect information necessary to administer and receive payment for services, including:
- Billing contact information
- Invoice information
- Guarantor information
- Payment status
- Transaction information
Payment card information may be processed directly by third-party payment processors. Chronically Advocating does not necessarily receive or retain complete payment card information.
Communications and Service Information
We may retain information contained in:
- Emails
- Forms
- Messages
- Consultation notes
- Client communications
- Communications with healthcare providers, insurers, or other organizations
- Advocacy documents
- Appointment preparation materials
- Research
- Correspondence
- Records created in connection with the services we provide
Website and Technical Information
When you visit our website, certain information may be collected automatically, including:
- Internet Protocol (IP) address
- Browser type
- Device information
- Operating system
- Pages visited
- Referring website
- Date and time of access
- General website usage information
This information may be collected through cookies, analytics tools, website hosting services, and similar technologies.
2. How We Collect Information
We may collect personal information:
- Directly from you
- From a caregiver, family member, guarantor, or authorized representative
- Through forms you complete
- Through consultations or other communications with us
- Through documents you provide
- Through healthcare portals or health information systems you authorize us to access
- From healthcare providers, insurers, pharmacies, employers, benefits administrators, government agencies, or other organizations when you authorize or request our involvement
- Through third-party technology platforms used to provide or administer services
- Automatically through our website and related technologies
- From publicly available sources when necessary for research or advocacy
3. How We Use Personal Information
We may use personal information to:
- Respond to inquiries
- Determine whether our services may be appropriate for your needs
- Provide patient advocacy and healthcare navigation services
- Develop advocacy strategies and action plans
- Research healthcare providers and healthcare organizations
- Assist with provider access and care coordination
- Research insurance coverage, benefits, prior authorizations, appeals, and related issues
- Review and organize medical or insurance information
- Prepare clients for healthcare appointments
- Draft correspondence and advocacy materials
- Communicate with healthcare providers, insurers, and other organizations when authorized
- Coordinate with caregivers, guarantors, or authorized representatives
- Schedule appointments and consultations
- Process payments and administer billing
- Maintain client and business records
- Operate and improve our services and business processes
- Communicate with you about services
- Maintain and protect our systems and accounts
- Prevent or investigate misuse, fraud, or security incidents
- Comply with legal, regulatory, contractual, or professional obligations
- Establish, exercise, or defend legal rights
- Carry out other purposes reasonably related to providing or administering the services you request
4. How We Disclose Personal Information
Chronically Advocating does not disclose personal information indiscriminately.
We may disclose information when reasonably necessary to provide services, operate our business, comply with legal obligations, or carry out a purpose described in this Privacy Policy.
Healthcare and Insurance Organizations
When authorized by you or otherwise permitted, we may communicate or exchange information with:
- Physicians and other healthcare professionals
- Hospitals and healthcare systems
- Pharmacies
- Laboratories
- Health insurers
- Pharmacy benefit managers
- Benefits administrators
- Government healthcare programs
- Other healthcare-related organizations involved in your matter
Caregivers and Authorized Representatives
We may disclose information to individuals you authorize to participate in your services, including caregivers, family members, guarantors, legal representatives, or other designated individuals.
Employees and Contractors
Authorized employees, independent contractors, consultants, or other individuals performing work on behalf of Chronically Advocating may access personal information when reasonably necessary to perform their responsibilities.
Access is limited according to the individual’s role and the work being performed.
Third-Party Service Providers
We use third-party service providers to operate our business and provide services. These may include providers of:
- Email and business productivity software
- Cloud storage
- Health information management platforms
- Scheduling services
- Electronic forms and signatures
- Payment processing
- Website hosting and maintenance
- Communications
- Automation
- Customer or client administration
- Analytics
- Research tools
- Artificial intelligence and AI-assisted technology
- Other business software and infrastructure
These providers may process personal information when necessary to provide their services to Chronically Advocating.
We select and use service providers based on the nature of the service, the information involved, and our operational and privacy requirements.
5. Artificial Intelligence and Technology Service Providers
Chronically Advocating uses artificial intelligence (AI), AI-assisted software, automation, and other third-party technology providers to support business operations and the delivery of services.
These technologies may be used for purposes including:
- Internal administration
- General research
- Provider research
- Organization of information
- Drafting correspondence and other materials
- Business operations
- Research and workflow support
- Other operational or client-service functions
Depending on the service being provided, third-party technology providers may process information supplied to Chronically Advocating.
Chronically Advocating evaluates and approves AI-assisted tools based on the type and sensitivity of information involved. Identifiable or sensitive client information is limited to systems approved by Chronically Advocating for that category of information.
We use data minimization and de-identification when appropriate and maintain internal policies governing the use of AI and sensitive client information.
AI-assisted tools support human work. They do not independently make advocacy decisions, determine client advocacy strategy, provide medical or legal advice, diagnose medical conditions, recommend treatment, or make healthcare or insurance decisions for clients.
Chronically Advocating retains human oversight over material client-specific advocacy work and communications.
6. Health Information and Privacy
The services provided by Chronically Advocating may require clients to share highly sensitive medical, health insurance, disability, and other personal information.
Chronically Advocating treats this information as sensitive and limits its collection, access, use, and disclosure according to the services being provided and legitimate business needs.
Chronically Advocating is an independent patient advocacy business and is not itself a healthcare provider or health insurance plan. The privacy requirements that apply to a particular individual’s information may therefore differ depending on where the information originated, the services being provided, the organizations involved, contractual relationships, and applicable law.
Nothing in this Privacy Policy is intended to represent that all information received by Chronically Advocating is governed by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).
Where a particular contractual relationship or activity subjects Chronically Advocating to additional privacy or confidentiality requirements, we will handle information in accordance with those applicable requirements.
7. Data Minimization
Chronically Advocating seeks to collect and use information reasonably necessary to provide services and operate the business.
When practical, we limit information provided to third-party tools and service providers to what is reasonably necessary for the relevant task.
For certain research, administrative, and AI-assisted activities, we may remove or minimize identifying information when the individual’s identity is not necessary to accomplish the purpose.
8. Data Security
Chronically Advocating uses reasonable administrative, technical, and operational safeguards intended to protect personal information from unauthorized access, use, alteration, or disclosure.
Safeguards may include:
- Access controls
- Password protection
- Multi-factor authentication where available and appropriate
- Limited access based on business need
- Use of established technology providers
- Internal privacy and information-handling policies
- Security settings available through the services we use
- Procedures for responding to suspected privacy or security incidents
No method of electronic storage, transmission, or communication can be guaranteed to be completely secure. Accordingly, Chronically Advocating cannot guarantee the absolute security of information or that a third-party service provider will never experience a security incident.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:
- Providing and administering services
- Maintaining appropriate business and client records
- Completing outstanding advocacy matters
- Resolving disputes
- Enforcing agreements
- Complying with tax, accounting, insurance, legal, regulatory, or other obligations
- Protecting the rights and interests of Chronically Advocating and its clients
Retention periods may vary depending on the type of information, the service provided, where the information is stored, and applicable legal or contractual requirements.
Information stored by third-party service providers may also be subject to their retention and backup practices.
10. Payments
Payments may be processed through third-party payment processors.
Payment processors may collect payment card, billing, and transaction information directly from you. Their handling of that information is governed by their own privacy and security practices.
Chronically Advocating does not control the independent privacy practices of third-party payment processors.
11. Cookies and Website Technologies
Our website may use cookies and similar technologies to:
- Operate the website
- Remember preferences
- Understand how visitors use the website
- Maintain website security
- Analyze website performance
- Improve website functionality
A cookie is a small amount of information stored on your device by your browser.
Most browsers allow you to limit, block, or delete cookies. Certain website features may not function properly if cookies are disabled.
Additional information may be available in our Cookie Policy.
12. Email and Marketing Communications
If you provide your email address, we may use it to:
- Respond to inquiries
- Communicate regarding services
- Send administrative or transactional information
- Send educational, business, or marketing communications when permitted
You may unsubscribe from marketing emails by following the unsubscribe instructions included in those communications.
Administrative or service-related communications may still be sent when necessary in connection with an active relationship or transaction.
13. Legal and Safety Disclosures
We may disclose personal information when we reasonably believe disclosure is necessary to:
- Comply with applicable law
- Respond to a valid subpoena, court order, or other lawful process
- Cooperate with governmental or regulatory authorities
- Establish, exercise, or defend legal claims
- Enforce our agreements
- Investigate suspected fraud or misuse
- Protect the rights, property, security, or safety of Chronically Advocating, our clients, or others
We may also disclose information as part of a merger, acquisition, financing, sale, restructuring, or transfer of all or part of the business, subject to appropriate confidentiality and legal requirements.
14. Privacy Rights and Requests
Depending on where you reside and the laws applicable to Chronically Advocating, you may have certain rights concerning your personal information.
Where required by applicable law, these may include rights to:
- Request information about personal information collected about you
- Request access to certain personal information
- Request correction of inaccurate personal information
- Request deletion of certain personal information
- Request information regarding certain disclosures or uses of personal information
- Exercise other privacy choices provided by applicable law
Not every right applies in every circumstance. Legal exceptions may also allow or require us to retain certain information.
To submit a privacy request, contact:
We may need to verify your identity before completing certain requests.
Where applicable law provides additional rights to California residents, Chronically Advocating will honor those rights to the extent the law applies to Chronically Advocating and the information at issue.
15. Sale of Personal Information
Chronically Advocating does not sell client medical records or client health information for monetary consideration.
If our website or business practices change in a manner that creates additional disclosure, sale, sharing, or opt-out obligations under applicable privacy law, this Privacy Policy and any required privacy controls will be updated accordingly.
16. Children’s Privacy
Chronically Advocating’s website and services are not directed to children under the age of 13.
We do not knowingly collect personal information directly from children under 13 through our website without appropriate authorization.
Chronically Advocating may provide advocacy services involving a minor when a parent, legal guardian, or other legally authorized individual engages our services on the minor’s behalf. Information relating to minors in that context may be collected and processed as necessary to provide the requested services.
If you believe a child has provided personal information to us improperly, please contact us.
17. Links to Other Websites
Our website may contain links to websites or services operated by third parties.
Chronically Advocating is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of third-party services before providing information to them.
18. Third-Party Privacy Practices
Although Chronically Advocating evaluates the technology and service providers we use, third-party companies maintain their own systems, policies, security practices, and privacy practices.
Chronically Advocating does not control all aspects of how independent third-party providers operate their systems.
Where appropriate, we use available privacy, security, administrative, and data-use settings to reduce unnecessary collection, use, or disclosure of information.
19. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in:
- Our services
- Business operations
- Technology
- Service providers
- Privacy practices
- Applicable laws or regulations
The current version will be posted on our website with the date it was last updated.
Material changes may be communicated through additional means when appropriate or required by law.
20. Other Website Policies
Additional policies and information are available at:
- California Consumer Privacy Information
- Cookie Policy
- Terms of Use
- Disclaimer
- Accessibility Statement
These documents should be read together with this Privacy Policy where applicable.
21. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, contact:
Chronically Advocating
Email: [email protected]
Website: https://chronicallyadvocating.com